Shipping & Delivery
After receiving your order, Susana Farinha will ship your order within 1-3 days. You will be informed about the expected delivery date. Your order will be packed with the utmost care and sent to your specified delivery address.
Shipping costs are charged for at a flat rate of 6,00€.
Returns & Replacements
All our jewellery is manufactured with great care from the best materials, and we at Susana Farinha want to keep our customers satisfied in every aspect. Please do not hesitate to contact our customer servisse: firstname.lastname@example.org in case an unexpected problem with one of the articles arises and we can assure you that our customer service will do everything to solve the problem as soon as possible.
In case of damage, items can be returned within 14 days of receipt of the order.
If you want return or exchange an item, please email email@example.com
Please send any returns by registered mail, so it’s traceable.
Rua António Alçada Baptista 2, bloco A, 4ºD
After receiving your return in our returns department, we will process the return request within two weeks.
All queries placed on working days by e-mail to firstname.lastname@example.org will be answered within 48 hours.
Although Susana Farinha is made of the highest quality, please take good care of it.
Please read the following guidelines on how to maintain your jewellery. If you follow them your purchase will last longer.
Don’t wear your jewellery while you’re sleeping.
Avoid wearing jewellery while doing sports.
Don’t wear your Susana Farinha on the beach, in the shower or during swimming.
Don’t spray perfume or hairspray on your jewellery.
Avoid contact with make-up and chemical cleaning products.
Never use chemicals of any sort to clean your Susana Farinha jewellery.
While Susana Farinha endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
The information contained in this website is for general information purposes only. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Through this website you are able to link to other websites which are not under the control of Susana Farinha. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Susana Farinha takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
The choice of whether you want this kind of service is up to you. If you do not want us to send you personalized offers or information, you can let us know by contacting us at email@example.com
“Cookies” and website logging
Some of our websites will send a “cookie,” a small text file, to your computer. This allows us to recognize your computer the next time you visit, without bothering you with another request to register. And, if you use our online store “shopping cart,” cookies allow us to keep track of the products you purchase. If you do not wish to receive cookies, please refer to the “Help” file of your Internet browser to learn how to either block all cookies or receive a warning before a cookie is stored.
If you visit our websites to browse, read, or download information, we collect and store some “visitor information” from you, such as the name of the domain and host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the date and time you access our Website, and the Internet address of the website from which you linked directly to our Web Site. We use this information to measure the traffic on our Web Sites and to help us make our Web Sites more useful. We delete this information after some time.
Safeguarding the information you share with us
We recognize our responsibility to protect the information you entrust to us. Susana Farinha uses a variety of secure techniques to protect your information, including secure servers, firewalls, and encryption of financial data.
Once you have provided us with your personally identifiable information, you will have reasonable access to that information so you can change or delete it. You may do this by accessing your online profile, or by requesting a copy of your profile at firstname.lastname@example.org Of course, you will always have the option to unsubscribe to any online contact from Susana Farinha or change your personal profile information.
You may contact us through the contact form when you:
– To receive a copy of your personal data, or change or delete your personal information;
– Do not want to receive anymore personalized offers, or information from Susana Farinha in the future.
Pure Love, Pure Handcraft